Policies

Online Order Policies

We are committed to your satisfaction. Orders placed before 2pm Tuesday-Saturday will ship out the same day. Orders placed after 2pm will ship the next business day. Please keep in mind that we do not ship on Sunday and Monday as we are closed that day to spend time with our families.

Orders over $100 will qualify for FREE shipping within the USA, excluding pre-order items. Please note that since rentals, classes and events do not have shipping charges, these items can not be used to qualify for the free shipping offer.

When purchasing an item available for pre-order, you will be charged the day of purchase. Because pre-ordered items are shipped on a future date, there is a separate shipping charge from any other items in your order. Pre-order items do not count towards free shipping.

All orders are inspected before shipping. In the case of damaged good or packing error, please contact us immediately so we can correct the situation.

We do not accept returns on cut yardage, books, patterns, kits, or block of the month programs, digital products, or sale items. All returns must be in original packaging and in sale-able condition (smoke/odor free). Returns must be made within 30 days of purchase. Shipping charges are non-refundable. Shipping costs for returns are the responsibility of the buyer. We ship only to the US and Canada at this time. If you’d like to order something to be shipped to the EU. Please contact us for a custom shipping quote.

For more info about the fabulous Quilted Joy Cash program, click here.

Class and Workshop Policies

Please take note that there are 3 styles of instruction- “Workshops” “Hands On Longarm Workshops” and “Classes.” Each of them has a separate cancellation policy.

WORKSHOP STUDENT CANCELLATION POLICY *If you need to cancel please email us as soon as possible at angela@quiltedjoy.com We will issue a full refund as long as we have 4 weeks notice before the first day of scheduled class. *If you need to cancel with less than 4 weeks notice we will try to fill your spot as best as we can. If we are able to do so, we will issue you a refund less a $50.00 class placement fee. *In the case that we are unable to fill your spot we can issue you a 1/2 refund in the form of a credit for a future class or workshop. *Please understand that Workshops have a limited number of spots and involve in depth investments of time and money for our staff and the instructor who is often traveling. Our policies ensure that these investments are made for the largest possible class size.

HANDS ON LONGARM WORKSHOP CANCELLATION POLICY *If you need to cancel please email us as soon as possible at angela@quiltedjoy.com We will issue a full refund as long as we have 4 weeks notice before the first day of scheduled class. *If you need to cancel with less than 4 weeks notice we will try to fill your spot as best as we can. If we are able to do so, we will issue you a refund less a $50.00 class placement fee. *In the case that we are unable to fill your spot we can not offer any refund for our Hands On Workshops.  *Please understand that Hands On Longarm Machine Workshops have an extremely limited number of spots and involve in depth investments of time and money for our staff and the instructor who is often traveling. Our policies ensure that these investments are made for the largest possible class size.

CLASS STUDENT CANCELLATION POLICY *If you need to cancel please email us as soon as possible at angela@quiltedjoy.com. We will issue a full refund as long as we have 48 hours notice before the first day of scheduled class. *If you need to cancel with less than 48 hours notice we will issue a credit for 50% of your class fee towards the purchase of another class or workshop.

QUILTED JOY CANCELLATION POLICY *Both classes and workshops have a minimum number of students for the class to take place. In the case that the sign-ups fall under this number we will cancel or reschedule the class. In the case of cancellation, you will be issued a full refund. If you cannot take the rescheduled class you will also be issued a full refund. If you are able to take the rescheduled class or workshop your original payment will be applied towards your spot.

WAITING LIST POLICY *Each of our classes and workshops has a maximum number of students for the best learning environment. If you would like to be added to the waiting list for a workshop or class that is full please email your request and contact information to angela@quiltedjoy.com. In the case that a spot opens up we will contact each person on the wait list in the order in which we collected names. You will have 24 hours to respond to us before we contact the next person on the list.

WAIVER FOR MINORS *Anyone under the age of 18 will need to have a parent/guardian sign a waiver before taking part in classes at Quilted Joy.